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Operations
Services |
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Operations Services Consulting is based upon the specific needs of each individual client. |
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Operations |
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- Day-to-day management of marketing, service
delivery, customer relations and asset
management.
- Senior Housing Consultants offer scheduled
operational procedures such as quality assurance
check-ups, re-certification prep-work and annual
updates of important forms and documents.
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Quality Assurance |
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- Service includes reviewing resident’s
individualized service plan, nursing assessment,
medication logs, incident logs, OSHA logs,
insurance requirements, visual inspections of
utility rooms, service delivery rooms and common
space and grounds.
- An inspection report is provided to enable
short-term and long-term corrections and
improvements.
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Policies, Procedures,
and Resident Rules |
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- Update policies, procedures, and resident
rules prior to re-certification.
- Senior Housing Consultants will review these
documents and recommend changes or improvements
to create a more efficient and successful
operation that will assist in the
re-certification process.
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Employee Hand Book,
and Required Documents |
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- Review and update of forms and documents,
such as the employee handbook, resident leases,
and other important documents will be conducted
on an annual basis.
- Our experience provides great insight into
the review, update and improvement any of these
documents may require.
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Customer Survey |
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- Survey to develop database of decision
makers in the target market area to identify
preferences in potential amenities and price
points.
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Professional Staffing |
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- Whether operating with an in-house staff or
an outside company, Senior Housing Consultants
can enhance and inspire your professional staff
through advanced training in the Best Practices
for operational success.
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Marketing and Public
Relations |
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- Senior Housing Consultants can provide a
marketing plan that empowers your staff with the
tools and training they need to build and
maintain high occupancy and enhance reputation.
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On-Going Market
Research Surveys |
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- Senior Housing Consultants can help you keep
in touch with prospective residents in your
market area with Market Surveys. Market Surveys
provide perspective on local seniors’ attitudes
towards services, amenities and cost points.
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Internal Customer
Surveys |
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- Internal surveys are important in
discovering and recommending actions that will
improve operations, program and marketing
opportunities.
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External Non-Customer
Surveys |
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- Each survey is tailored to your specific
informational needs. After compiling and
reviewing surveys, recommendations are made
based on prospect input.
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Exit Strategies |
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- The exit strategy can be predetermined in
advance, so if the decision to sell the business
takes place there are guidelines to be followed.
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